politalX Politics Store - Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way

	List Price: £20.00 Our Price: £19.00 Availability: Usually dispatched within 24 hours Manufacturer: Triarchy Press
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Binding: Paperback Dewey Decimal Number: 320 EAN: 9780955008184 ISBN: 0955008182 Label: Triarchy Press Manufacturer: Triarchy Press Number Of Items: 1 Number Of Pages: 228 Publication Date: 2008-04-11 Publisher: Triarchy Press Studio: Triarchy Press
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Editorial Reviews: This waste of our money is just madness. Do you ever wonder how the Government came to make such a pig's ear of running the public services...? The argument compellingly made in this book...is that the Government has designed failure into almost everything it does on our behalf... it is culpable because it has failed to listen to people who know better how to run services on behalf of the customer. --Philip Johnston, telegraph.co.uk ...essential reading for every national and local politician, every public servant or indeed anyone who cares about public services. It describes and explains how command-and-control thinking is having a devastating effect on our public services but more importantly identifies how we can go about putting it right! A cracking read from the first page to the last. --Steve Greenfield, County Trading Standards Officer, Suffolk County Council This book is uncomfortable, challenging and very direct. It offers huge learning and insight. It is buttock-clenching in places. It stimulates different thinking and methods that should be strongly encouraged and welcomed in the pursuit of excellent public services. A superb read. --David McQuade, Deputy Chief Executive, Flagship Housing Group
Spotlight customer reviews: Customer Rating: Summary: Why we pay so much in taxes and its got nothing to do with fat cats.... Comment: This book is a follow up to Freedom From Command and Control which was about how a management style called "Systems Thinking" could make the service sector much better. That book itself was excellent but I feel that John has eclisped it with the latest book, particularly if you have an interest in the way the public sector operates (and lets face it, we all should have as thats where our taxes go). The book paints a clear picture of just why the current government (regime) has failed to make a significant improvment in public sector services (health, education, police, local govt etc)despite drastically increasing spending (our taxes). John is claiming (and I recognise much of what he is saying as true from experience)that the way government actually run the public sector through standards, targets and meauring the sector to death is the reason why it is failing, and NOT, as the media often wrongly claim, is it down to poor employees or managers. Sadly this is a point that is only rarely picked up by the media (possibly because its easier to blame people than a system) but is the fundamental truth behind why we pay so much in taxes and seem to get little in return. For anybody who has used any area of the public sector and received less than good service, this book has the answer. Readers will in future recognise why they are receiving poor service and ask "what is the target behind this poor service". John eloquently describes several case studies and scenarios which illustrate his claims and thinking. The style is easy to read and understand and in addition to the content there is also a host of useful information that any manager can pick up and use as an added benefit. You should buy this book if you are a manager in the public sector and want to make a difference, or a tax payer and you want to know where your money is besing wasted. If you are a committed Command and Control management style thinker, then you will find your current beliefs challenged and undermined by this book. Customer Rating: Summary: Turn the ship around Comment: Currently, the UK Government is wasting Billions on public services with no improvements discernable to the population. John Seddon says this is caused by the Government (he uses the term "regime") managment method of target setting and process auditing. By putting targets aside and and designing the system to meet the demand made of it by the customers - us, improvements made in customer satisfaction and efficincy are enormous. Real examples in housing, police, benefits show reductions in service times of 90%. Britain needs to read ths book - and act on it. More Reviews